Shipping Area

We can ship to most countries all over the world except the countries and regions with customs clearance problem.
So please get to know well about the shipping and import policy in your country and region about e-cig product efore placing an order!
Shipping fee is counted by weight, you will know how much shipping fee costs when you check out. 

Shipping Methods

We can provide Standard Shipping and DHL Express for shipping. The Standard Shipping includes E-packet, Post Parcel and Register Airmail etc. When you choose the Standard Shipping,we will ship to you by the best shipping method according to your address and the order items.

If you need special shipping method to your country, please contact us by support@vaporl.com.

Attention
A. Please provide right detailed deliverable shipping address in English version (zip code, city, state/province, street address, floor number, door number), once if package failed to be delivered due to wrong or non-deliverable shipping address, we are not responsible for it and we will not refund. If there is reshipping fee due to wrong shipping address, customers will pay for it, too. 
B. Please get or pick up your package on time, once if it showed delivered, no matter in mailbox or front door, we will not be resposible for it after it showed delivered and we will not refund. Receivers need to check out with local Post to ask them to pay for it. 
C. For some countries, like Canada, tracking will not update after it showed arrived in Canada, and if it's over 2  months, you didn't receive it and didn't notice us, we will not be responsible and we will not refund.

1. Standard Shipping

1> Ship to United States by Fedex

Handle Time: Ship out in 48 hours in business day.
Delivery Time: 7-14 Business days, no peak season delay!
Tracking Number: Will be available in 24 hours in business day and update fast during the delivery time.
Attentions:
A. Impossible to ship to PO BOX.
B. Impossible to ship e-liquid.
C. Pls be noted we ship from China, there is no tracking update on FEDEX when in transit from China to US, it takes 3-5 workdays in this situation, pls don't worry. 
D. Pls pay attention to tracking update after the pacakge arrives in US, once if it failed to deliver and returned, reshipping fee is very expensive, 10-50USD accordingly, customer will pay for that. 

2> Ship to Europe (Germany and France by DHL, Other Europe Countries by PostNL)
Handle Time: Ship out in 48 hours in business day.
Delivery Time: 7-15 business days to most Europe countries. When in peak season, there could be 3-5 days delay.
Tracking number: Will be available in 24 hours in business day and update fast during the delivery time.
Attentions:
A. Impossible to ship to PO BOX.
B. Impossible to ship e-liquid & Li-lion battery cell like 18650/26650.
C. Pls pay attention to tracking update after the pacakge arrives in local post, any reason it returned, there will be reshipping fee. 

3> Ship to Other Countries
Handle Time: Ship out in 48 hours in business day.
Delivery Time: 10-30 business days to most Europe countries. When in peak season, there could be 3-10 days delay.
Tracking number: Will be available in 48 hours in business day and may need 3-7 to be updated.
Attentions:
A. Impossible to ship to PO BOX.
B. Impossible to ship e-liquid & Li-lion battery cell like 18650/26650.
C. Pls pay attention to tracking update after the pacakge arrives in local post, once it stops updating, pls check with local Post, or they will destroy the package instead of returning to China. 
D. To some countries, like Australia, Canada, after it showed arrived in destination country, receivers pls keep checking with local Post because local Post doesn't update foreign packages. 

2. DHL Express

Handle Time: Ship out in 24 hours in business day.
Delivery Time: 3-5 business days to most countries. When in peak season, there could be 3-7 days delay.
Tracking number: Will be available in 48 hours in business day.
Attentions:
A. Impossible to ship to PO BOX.
B. Impossible to ship e-liquid
C. Once if customers failed to handle customs clearance, DHL returning fee is 3-6 times as the shipping fee. And we are not responsible for it and we will not refund. Pls make sure there is no customs problem before you placed an order.
D. If DHL failed to deliver your package because of wrong address, uncompleted address, wrong phone number, we are not responsible for it and we will not refund.

(Peak Season: Christmas season, New Year Holiday, CN Spring Festival (Feb 2018))


Tracking Site

Tracking site will be sent to your email with the latest tracking number after we ship your order out and get the tracking number from the shipping company, please pay attention to your payment email.


Customs and Tax Duties

We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing any order. In addition, some products may require special licenses or permits to import.

VAPORL is not responsible for products rejected, confiscated or destroyed by the customs in your countries. Because we send products from Hong Kong (a free port), there is no sales tax or duties imposed by Hong Kong government.

The Tax / Customs fee in destination country are at customer's expense. All customers are responsible to check with their local Customs office for any potential import taxes, duties, and tariffs.

Any more questions or special request please feel free to contact us by support@vaporl.com